GMAC Financial Services Case Study
Motor Finance business
What we do?
Ventura provides GMAC with an insourcing solution. This means Ventura employees are on GMAC's site delivering GMAC's collections services. Ventura is involved in day-to-day decision making and takes an active role in all our operational meetings. Ventura and GMAC share goals and objectives and together develop supporting strategies for each of them.
What services do we provide?
The following services are provided in a fully FSA authorised environment:
Debt Management
- Inbound customer enquiries
- Inbound call chasing and early arrears payment processing
- Outbound call chasing and early arrears payment processing
What are the benefits?
As a result of our successful insourcing partnership GMAC benefit from:
- A partnership approach where both businesses work towards a common goal
- Process re-engineering has resulting in improved efficiency of service
- Improved debt collection results
- High level of service with regular customer satisfaction feedback
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