sit-up Case Study
Outbound order confirmation
sit-up channels have created three of the most popular digital home shopping channels around: bid tv, price-drop tv and speed auction tv. Broadcasting from 7:45am - 1:30am, 7 days a week, sit-up offer more live television than any other shopping channel. The channels are viewed by over 750,000 people per day and sell 9000 product lines a year.
What do we do?
sit-up, the UK's most innovative TV home shopping are a fast paced, dynamic client. They were looking for a partner who could significantly reduce costs, improve efficiencies, flexibility and provide service innovation.
What services do we provide?
Ventura primarily provides an outbound order confirmation service.
Customer management
- Outbound order confirmation
- Upselling: Offering club memberships following outbound order confirmations
- Minimising order cancellations
What are the benefits?
Ventura has provided great benefits for sit-up since their partnership began:
- Flexibility for seasonal peaks: the size of the contact centre doubles between August and December ready for the Christmas rush
- Rapid set up of contact centre