Sky Case Study
Sky customer services
What do we do?
Four years ago Sky chose Ventura as a supplier to provide customer service support to its Sky TV, broadband and telephone customers.
What services do we provide?
From our large-scale dedicated contact centre in Leeds we provide customer management services 14 hours a day seven days a week, including:
Customer management
- product queries for telephones, broadband and TV packages
- general customer service calls
- billing queries
- up selling - broadband, telephone, box office, TV packages
What are the benefits?
Sky benefit from:
- Peak management - our flexibility to adapt quickly to meet seasonal demands
- Increased productivity
- Process improvements
- Effective customer service
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