T-Mobile Case Study

UK Customer Collections

What do we do?

T-Mobile trusts Ventura with all of its UK customer collections services.

What services do we provide?

Ventura provides T-Mobile UK with a range of debt management services including:

Debt Management

Handling incoming and outgoing customer collections calls for early arrears debt
Payment processing
Tracing 'gone away' customers
Updating customer information once customers are located
Pro-active outbound customer 'health-check' calls to prevent arrears

What are the benefits?

T-Mobile has seen significant benefits:

Average handling time reduced by 29%
Significant increase in cash collected
Quick service set up - Ventura was able to provide a rapid response to T-Mobile's needs, setting up the contact centre and delivering services successfully within four months.

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