Featured Articles
Discover our thoughts, knowledge and experience in the published articles below.
"A question of outsourcing: Answesr from the
top..." The Times, August 2010
Four top executives in the international outsourcing
industry take part in an expert panel Q&A session.
"To
outsource or not to outsource?" Government Technology, June
2010
Can the public sector achieve efficiency savings through business
process outsourcing?
"Absenteesism", Call Centre 101, July 2009
Driving down absence rates and boosting contact centre
performance.
"Flex it" - Yorkshire Insider magazine, May
2009
Businesses in Yorkshire and the Humber look at the role
of flexibility in the workplace in terms of diversity.
"What do you owe your customers?" - Director of
Finance magazine, April 2009
A customer relationship approach to debt management.
"The Burning Question" - inTouch magazine (CCA),
issue 3, Feb 2009
Should plans to reform customer contact be delayed or accelerated
in the current climate?
''The Burning Question'' - inTouch magazine (CCA),
issue 2, Sept 2008.
What is the impact of homeshoring on the contact centre
industry?
''Good Practice: bmi'' - Outsource magazine, issue
15, summer 2008 edition.
This case study discusses the successful operation Ventura has
achieved with bmi. It highlights the importance of good practice in
order to deliver top ranking customer service. Outsource
provides a wealth of information on the outsourcing industry.
''The Burning Question'' - inTouch magazine (CCA),
issue 1, June 2008.
This article looks at how you can use your customer operation to
the best advantage in an economic downturn.