Onshore Outsourcing

We provide onshore outsourcing services from four UK-based multi-channel contact centres.

Our UK-based contact centres cater for organisations that want to outsource but prefer to keep their operations close to home.

Every organisation has its own needs and objectives, but most companies chose onshore outsourcing for the following reasons:

  • Proximity to their business
  • Cultural fit for serving particular customer segments or delivering particular services  
  • Minimising perceived risk associated with outsourcing

Ventura branding close up shot

Our sites are in Leeds and South Yorkshire and are easy to access from the M1 and via the East Coast Mainline.

Our onshore sites are strategically located with productive recruitment pools, so we can select and maintain the high standard of employees that both our clients and Ventura expect.

A number of our clients are based here including; Orange, O2, Sky, Google, Department for Work and Pensions, RSPCA, Royal Bank of Scotland and Northern Rock.

 

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case studies

We provide solutions for 28 clients from the private and public sector so we have some great stories to tell.

"The 'can do' attitude which Ventura displays ensures both high quality calls and customer satisfaction"
DWP

Read our case studies